Privacy Policy

1. Introduction and Scope

77ny Casino ("77ny", "we", "us", or "our") is committed to protecting the privacy and personal data of all users ("you", "your", or "User") who access or use our online gaming platform at 77ny.cam (the "Platform" or "Service"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable international data protection standards.

By registering an account, accessing the Platform, or using any 77ny Casino services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

This Privacy Policy applies to all personal information collected through the 77ny Casino website, mobile applications, customer support channels, marketing communications, and any other digital touchpoints where users interact with 77ny services. This policy does not apply to third-party websites, applications, or services linked from our Platform, even if accessed through 77ny Casino. We encourage you to review the privacy policies of any third-party services before providing personal information.

2. Data Controller and Contact Information

77ny Casino acts as the data controller for all personal information collected through the Platform. As data controller, we are responsible for determining the purposes and means of processing your personal data and ensuring compliance with applicable data protection laws.

For questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer:

Email: [email protected]
Platform: 77ny.cam Live Chat Support (available 24/7)

We are committed to responding to all privacy-related inquiries within fifteen (15) business days of receipt. For urgent matters involving suspected data breaches or unauthorized access, please contact us immediately via live chat for expedited assistance.

3. Personal Information We Collect

3.1 Information You Provide Directly

When you register for a 77ny Casino account or use our services, you provide us with personal information including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport number, driver's license number, UMID, SSS ID)
• Contact Information: Residential address, mobile phone number, email address
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (GCash mobile number, Maya account details), cryptocurrency wallet addresses, payment transaction history
• Account Credentials: Username, password, security questions and answers, two-factor authentication settings
• Verification Documents: Copies of government-issued identification, proof of address documents (utility bills, bank statements), selfies holding identification documents, source of funds documentation
• Communication Records: Live chat transcripts, email correspondence, customer support tickets, feedback submissions, survey responses

3.2 Information We Collect Automatically

When you access or use 77ny Casino, we automatically collect certain information about your device and usage patterns:

• Device Information: Device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID)
• Usage Data: Pages viewed, games played, betting history, deposit and withdrawal transactions, session duration, click patterns, navigation paths, features used
• Location Data: IP address, approximate geographic location (city and region), timezone, language preferences
• Technical Data: Browser cookies, local storage data, cache data, login timestamps, connection speed, network provider
• Gaming Activity: Game selections, bet amounts, win/loss records, bonus usage, loyalty program activity, responsible gaming limit settings

3.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources including:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, Coins.ph, USDT exchanges provide transaction confirmation data and may share fraud prevention information
• Identity Verification Services: Third-party KYC/AML verification providers assist in verifying identity documents and detecting fraudulent accounts
• Fraud Prevention Services: Security and fraud detection providers share data about suspicious activities, high-risk users, and known fraud patterns
• Marketing Partners: Affiliate networks and advertising platforms may provide information about referral sources and marketing campaign performance

4. How We Use Your Personal Information

4.1 Account Management and Service Delivery

We process your personal information to create and manage your 77ny Casino account, authenticate your identity, process deposits and withdrawals, facilitate gameplay, maintain transaction records, provide customer support, and deliver the full range of gaming services offered on our Platform.

4.2 Legal and Regulatory Compliance

77ny Casino processes personal data to comply with Philippine gaming regulations, PAGCOR licensing requirements, Anti-Money Laundering (AMLA) obligations under Republic Act No. 9160, Counter-Financing of Terrorism regulations, tax reporting requirements, and other applicable laws. We maintain records of financial transactions, verify the identity and age of users, detect and report suspicious activities, and respond to lawful requests from government authorities and regulatory bodies.

4.3 Fraud Prevention and Security

We analyze usage patterns, transaction data, and device information to detect and prevent fraudulent activities, identify duplicate accounts, protect against unauthorized access, investigate suspicious betting patterns, enforce our Terms and Conditions, and maintain the security and integrity of the Platform. Security measures include monitoring for bot activity, analyzing login patterns from unusual locations, and implementing risk-based authentication.

4.4 Marketing and Communications

With your consent, we use your contact information to send promotional offers, bonus notifications, tournament announcements, new game releases, personalized recommendations, loyalty program updates, and other marketing communications via email, SMS, push notifications, or in-platform messages. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

4.5 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to understand user behavior, improve game selection, optimize platform performance, develop new features, identify technical issues, and enhance overall user experience. Analytics help us understand which games are most popular, which features users engage with, and where technical improvements are needed.

4.6 Responsible Gaming

We monitor gaming activity to identify potential problem gambling behaviors, enforce deposit and loss limits set by users, implement self-exclusion requests, provide reality check notifications, and support responsible gaming initiatives in compliance with PAGCOR responsible gaming guidelines.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, 77ny Casino processes personal data based on the following legal grounds:

• Consent: You have explicitly consented to the processing of your personal data for specific purposes, such as receiving marketing communications or participating in promotions
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including account creation, transaction processing, and service delivery
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AML/CTF obligations, tax laws, and data retention mandates
• Legitimate Interest: Processing serves our legitimate business interests in fraud prevention, security, platform improvement, and operational efficiency, provided such interests are balanced against your rights and freedoms

6. Sharing and Disclosure of Personal Information

6.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating our Platform:

• Payment Processors: GCash, Maya, banks, and cryptocurrency exchanges process deposits and withdrawals on your behalf
• Game Providers: JILI, Pragmatic Play, Evolution Gaming, PG Soft, and other game developers receive gameplay data to deliver gaming services
• Identity Verification Services: KYC/AML verification providers validate identity documents and assess fraud risk
• Customer Support Tools: Live chat providers, email service platforms, and CRM systems help deliver customer support
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers host our databases and servers
• Analytics Providers: Analytics platforms help us understand user behavior and improve services

All third-party service providers are bound by contractual obligations to protect your personal information and use it only for the specific purposes for which it was disclosed.

6.2 Legal and Regulatory Authorities

We disclose personal information to government agencies, regulators, and law enforcement when required by law or when we believe disclosure is necessary to comply with legal obligations, respond to subpoenas or court orders, enforce our Terms and Conditions, protect our rights and property, investigate fraud or security threats, or protect the safety of users and the public.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any choices you may have regarding your personal information.

6.4 With Your Consent

We may share your personal information with other parties when you have explicitly consented to such sharing, such as when you authorize us to share information with third-party marketing partners or social media platforms.

7. Data Security Measures

77ny Casino implements comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis. Multi-factor authentication and role-based access controls restrict system access
• Network Security: Firewalls, intrusion detection systems, and DDoS protection safeguard our infrastructure from cyber attacks
• Secure Data Centers: Personal information is stored in secure, geographically distributed data centers with physical security controls, redundant backups, and disaster recovery systems
• Employee Training: All employees with access to personal data receive regular security and privacy training
• Vulnerability Testing: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and remediate security weaknesses
• Incident Response: We maintain incident response protocols to detect, respond to, and recover from data breaches or security incidents

Despite our security measures, no system is completely secure. We cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for any activity occurring under your account.

8. Data Retention

77ny Casino retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus five (5) years after account closure to comply with AML/CTF regulations and tax laws
• Transaction Records: Retained for seven (7) years in accordance with Philippine financial record-keeping requirements
• Identity Verification Documents: Retained for five (5) years after account closure to comply with KYC/AML obligations
• Gaming Activity Records: Retained for three (3) years to support responsible gaming initiatives and dispute resolution
• Marketing Communications: Retained until you opt out or for three (3) years, whichever is earlier
• Customer Support Records: Retained for two (2) years to improve service quality and resolve disputes

After the applicable retention period expires, we securely delete or anonymize personal information. Anonymized data may be retained indefinitely for statistical analysis and research purposes without identifying individuals.

9. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request confirmation of whether we are processing your personal data and to obtain access to such data. You may request copies of your account information, transaction history, and other personal data we hold.

9.2 Right to Correction

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You may update most account information directly through your account settings or by contacting customer support.

9.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal retention obligations. Note that we may be required to retain certain data for regulatory compliance even after account closure.

9.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. You may opt out of marketing communications at any time.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit such data to another controller where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

9.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] or via live chat. We will respond to your request within fifteen (15) business days. We may request additional information to verify your identity before processing requests. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive.

10. Cookies and Tracking Technologies

77ny Casino uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and track your activity on the Platform.

10.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including authentication, security, and load balancing
• Performance Cookies: Collect information about how users interact with the Platform to improve performance and user experience
• Functionality Cookies: Remember your preferences and settings to provide personalized features
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness

10.2 Managing Cookies

You may control or disable cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. To learn more about managing cookies, visit your browser's help section.

11. International Data Transfers

Personal information collected by 77ny Casino may be transferred to and stored in data centers located outside the Philippines, including cloud hosting providers in Singapore, the United States, or the European Union. When we transfer personal data internationally, we implement appropriate safeguards to ensure adequate protection, including standard contractual clauses, data processing agreements, and compliance with applicable data transfer regulations. By using 77ny Casino services, you consent to the transfer of your personal information to these jurisdictions.

12. Children's Privacy

77ny Casino is intended exclusively for users aged 21 years and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to 77ny Casino should contact us immediately.

13. Changes to This Privacy Policy

77ny Casino reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email, platform notifications, or prominent notice on the website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of the Platform after such notification constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us:

77ny Casino Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 on 77ny.cam
Website: 77ny.cam

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.